One of the best parts about per call billing over per minute is if you need call patching. Many companies use their answering service as a receptionist to direct calls to the appropriate department or staff member. Where per call billing excels here is that most companies that bill per minute will continue to bill you on a per minute basis even after transferring the call out to somewhere else. For companies who frequently use the phone or find themselves on long calls, this can push your answering service expenses through the roof. With per call billing, it doesn’t matter how long a caller spends with an operator nor does it matter how long they spend talking to someone in your office. Per call billing frequently helps businesses project their costs better than per minute.

One area where per minute is needed instead of per call is when bilingual service is required. Many companies have increased their business by including Spanish speaking people in their target market. Quite often, the only thing holding a company back from gaining non-English speakers as customers is the language barrier. When setting up an answering service, standard service billed per call usually does not support bilingual service. Many per minute services allow bilingual service to be added at a later date or can support it for a bit extra. Either way, it is worth considering especially if you do business in an area that has an especially prominent Hispanic population or you provide services needed by certain demographics such as immigration legal services.

Per call billing is sometimes helpful in assessing performance over the course of a month. More calls usually mean more interest and more customers. When a company using an answering service billed per call sees a sudden drop off in volume, they might try and ascertain the reason. Sometimes business is slow during certain months, usually for seasonal businesses. Other times a company will look at their monthly call volume along with other factors and decide to change their operations slightly or take on a new advertising or promotional campaign. It is worth considering, however, that per minute records might give insight as well. Many short calls might signal something as opposed to fewer calls longer in length, depending on your particular line of work.

This all might seem confusing, especially if you are new to using an answering service and you don’t know where to start. One of the best things you could do in this situation is contact a reliable answering service and consult with a sales representative who has experience in these areas. Any service worth doing business with would be more than willing to take the time to speak with you about your needs and plans for the future in order to come up with an effective and affordable solution for your specific needs. The most important thing to remember is that answering services aren’t “one size fits all”.

Answering services are not all created equally. Have you come to this website because your current telephone answering service is not performing? If so, you are not alone. Most companies offer packages with a fixed number 0f minutes (i.e. 100 minutes), options, contract terms, and overage rates forcing their customers to select a higher plan to get the minutes and features they need.

At NovusCall we don’t play games with our customers. We offer customizable packages with a fixed number of calls per month (i.e. 50 calls, 100 calls), no contracts, giving business owners true flexibility and insight to grow their business as they wish. Since the industry average call length is about 2-3 minutes it’s only logical to offer this type of setup to our customers.

First impressions do matter! With a live receptionist, you can provide a personal touch for your customers and project a first-class image for your business. Our professional team of live receptionists will transfer calls to your staff at any location around the world. You can also customize your service by adding fax lines, appointment scheduling, and much more.

Plus, live Receptionist services will save your business money!  Hiring an answering service at a fraction of the cost of hiring your own in-house attendant or staff can  increase productivity by freeing you up to focus on the most important thing – growing your business.

Call NovusCall answering service team today at 1-866-634-0971, or register online for an overview of what we can do for you. NovusCall’s live receptionist answering service solutions will redefine what you expect from your answering service provider.

You determine which calls merit special attention.

NovusCall has developed transferring technologies enabling us to answer your telephone calls and transfer, take a message, and send that message along to you via email and/or text message right away. Our target internal service level is to answer calls within 2 rings, politely place your client on hold, call you on a separate telephone line, and then transfer the call once you’ve answered and confirmed that you are available.

Monthly plans include warm transferring at no additional cost.

Weekend Coverage and Extended Hours

In a world of multiple time zones and the 24/7 internet, today’s entrepreneurs know businesses that answer after hours win. NovusCall understands this fact and offers weekend coverage to small business beyond the regular 9:00am EST to 6:00pm PST Monday through Friday. Clients are no longer dumped into a voicemail box until the next business day.

Small Business Answering Service

First impressions do matter, especially for small business! Research shows that roughly 75% of first-time callers never leave a voicemail and call a competitor when they don’t connect with a live person!

NovusCall acts as an extension of your front office team. With our proprietary technologies we are able and ready to answer when you are unavailable. NovusCall creates a positive and professional impression of your business on every call. Leverage our technology and team to grow your business without the pain of payroll, benefits, and technology costs.

During the account set-up process, you determine how calls are handled. You set up a specific greeting for your customers, where we will transfer calls, and what information is important to your organization. Simply forward your telephone number manually or set up auto-forwarding to begin each day when your office closes. Our experienced receptionists will do the rest.

With flexible monthly plans and scalable premium services, you are always ready to grow your business.

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